Delivery

SHIPPING AND HANDLING

Not all items are in stock at all times..As soon as your order is received we'll let you know by next business day when your order will ship, however, if not in stock please allow up to 8 weeks for your piece/s to be made and delivered.We will advise you of the dispatch date.
Goods will be shipped using local or international carriers and, if goods are in stock, normally sent within 2-3 business day.

We are not responsible for any delivery delays after the order has left our workshop or due to any circumstances beyond our control.

Shipping times :

  • Shipping in the UK: 1 - 2 business days
  • Shipping in Europe: 3 -9 business days
  • Standard International: 2 - 10 business days

During peak holiday periods, such as Xmas, please allow up to an additional 10 days to our delivery time.

DAMAGED AND DEFECTIVE GOODS

The Buyer is under a duty where ever possible to inspect the goods upon delivery or as soon as possible upon delivery

Every effort will be made to ensure your goods arrive undamaged and without defect, however in the unlikely event of damage during carriage please notify us immediately by email at info@elkingtonandco.com please include your contact details and an image of the damaged product and we will contact you

  • We can not take responsibility for any breakages after the order has been delivered in good condition.

  • If the goods are found to be either damaged or defective in any way at the time of delivery, you must contact us immediately within 2 days of business of the delivery detailing the damage or defect.

  • All returned goods must be packed in the packaging they were sent.

  • If the goods are damaged, and we are unable to repair the item to our standards, we will send a replacement item upon receipt of the damaged item.

  • We can not take responsibility for any breakages after the order has been delivered in good condition.